Thank you for shopping with CarDoorStep. We ship worldwide and every order is handled with care from our warehouse to your door.
Processing time
Orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email once your order is placed and another one with tracking details when it ships.
Delivery time
Most orders arrive within 5–9 business days after shipping. Delivery times are estimates and may occasionally be longer during peak seasons, holidays or due to carrier and customs delays.
Shipping rates
- Orders of 2 or more CarDoorSteps ship free.
- For single-item orders, the shipping rate is calculated and shown at checkout before you pay.
Customs, duties & taxes
Depending on your country, import duties or taxes may apply. Where applicable, these are shown at checkout; otherwise they may be collected by the carrier or local customs on delivery and are the customer's responsibility.
Order tracking
A tracking number is sent by email within 24–48 hours after your order ships. You can follow your package anytime on our Track Your Order page.
Wrong address
Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible — we can update the address only before the order ships. We are not responsible for orders delivered to an incorrect address provided by the customer.
Lost or delayed packages
If your tracking has not updated for an extended period or your package has not arrived within the expected time frame, please contact us and we will work with the carrier to resolve it, including a replacement or refund where appropriate.
Damaged items
If your CarDoorStep arrives damaged, please contact us within 7 days of delivery with your order number and photos of the item and packaging, and we will make it right.
Questions?
Reach our support team anytime via our Contact Us page.